F&A

About KINDEEP's Products:

1. What is a Bluetooth Tracker?

A Bluetooth tracker is a small, portable device that helps you locate your belongings, such as keys, wallets, or bags, using your iPhone (IOS only). It connects via Bluetooth and works with the Find My app to track and find your items.

2. How do the night lights work?

Our night lights are designed with convenience in mind. They typically feature:

  • Dusk-to-Dawn Sensor Detection: Automatically turns on/off when ambient light is darker or brighter
  • Adjustable Brightness: Customize the light level to your preference.
  • Energy Efficiency: Low power consumption for long-lasting use.

Usage and Compatibility:

3. How do I set up the Bluetooth Tracker?

  1. Use the Apple Find My app or the Find Items app on Apple Watch.
  2. Turn on the Bluetooth Finder and pair it with the iPhone via the Find My.

4. Are the Bluetooth Finders compatible with all devices?

Our Bluetooth Finders are compatible with most iPhones and Apple tablets that support Bluetooth 4.0 or higher. Check the product page for specific compatibility details.

5. Do the night lights require batteries or a power source?

It depends on the model. Some are rechargeable via USB, while others use standard batteries. Check the product description for details on power requirements.

Shipping and Returns:

6. How long does shipping take?

Shipping times vary based on your location.

  • Typically: 2-7 business days.
  • During week-long Chinese holidays, Chinese Lunar New Year (usually in February), and Chinese National Day (1st October every year), services from certain suppliers and carriers may be affected, meaning that deliveries for orders placed around these holidays may be delayed by 2-4 days.

Check our Shipping Policy page for detailed information.

7. What is your return policy?

We offer a 30-day return policy for unused and undamaged products in their original packaging. For defective items, please refer to our warranty policy.

Troubleshooting:

8. What should I do if my Bluetooth Finder is not working?

  • Ensure the device has a full battery.
  • Check that Bluetooth is enabled on your phone.
  • Re-pair the device using the Find My app.

If the issue persists, contact our support team for assistance.

Contact Us:

How can I contact customer support?

  • You can reach us through: Email:
  1. service@kindeep.com (Pre-sales)
  2. support@kindeep.com (After-sales)
  • Live Chat: Monday - Friday （9 AM to 6 PM, EST）

We’re here to help!